Information Technology Operations Management
Overview
ServiceNow IT Operations Management (ITOM) automates and streamlines the operational management of IT infrastructure, applications, and services. It offers a unified platform for IT teams to gain visibility, manage services, and optimize cloud resources. With ITOM, ServiceNow empowers ITOps, DevOps, and SRE teams to minimize outages, enhance service availability, and boost operational efficiency.
Why Choose Us
We specialize in helping IT Operations Management Specialists manage the expanding catalogue of services in their IT infrastructure and software landscape. Our services focus on ensuring the security and availability of all systems and software despite the challenges posed by the growing tech systems.
Configuration Management Database
Automated Remediation
Infrastructure Provisioning
Network Automation
ITOM Key Features
Discovery and Service Mapping
- Servers, networks, applications
- up-to-date service maps
- support impact analysis
Event Management
- Configure event rules and prioritize
- Automate event remediation processes
- Integrate with monitoring tools
CMDB Management
- Manage configuration items (CIs) and attributes
- Utilize discovery tools and service catalogues
- Ensure data integrity and consistency
Capacity Management
- Analyzing historical usage patterns
- capacity planning and optimization initiatives
- capacity-related risks
Change Management Integration
- Integrating ITOM processes
- Service availability
- performance, and security
Integration Hub
- Integrations with third-party systems
- Data exchange
- Automation across the IT landscape
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