Customer Service Management
Overview
ServiceNow’s Customer Service Management (CSM) streamlines customer service processes, delivering the responsive experience customers expect. It connects front, middle, and back-office teams to boost productivity, address issues proactively, automate common requests, expand self-service, and enhance overall customer experience.
Why Choose Us
MindTech Services offers Customer Service Management (CSM) solutions that redefine customer service. We deliver a comprehensive self-service experience and end-to-end capabilities to achieve desired service outcomes. With ServiceNow’s CSM, we help you meet SLAs and exceed expectations.
Capabilities
Case Management
Service Request Management
Service Catalog Management
Escalation Management
CSM Key Features
Self-Service Portals
- Self-service portals for customers
- Find answers, submit requests
- Track cases, access resources
Knowledge Management
- Create guides
- Organize efficiently
- Share to reduce inquiries
Integration Capabilities
- Integrates with CRM
- Maximizes existing investments
- Unifies service experience
Case Management
- Automates case handling
- Provides a unified customer view
- Speeds up issue resolution
Service Level Management
- Define and manage SLAs
- Track performance metrics
- Receive breach alerts
Mobile Accessibility
- Mobile access for agents
- On-the-go case management
- Responsive service anywhere
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